FAQ

About Our Products

What materials do you use?

We specialize in sustainable, natural materials including cork, bamboo, and olive wood. All our products are carefully selected for their environmental credentials, durability, and timeless design.

Are your products eco-friendly?

Yes! Every product is made from renewable, biodegradable, or sustainably harvested materials. Cork is harvested without harming trees, bamboo grows rapidly and regenerates quickly, and olive wood comes from pruned trees that continue to thrive.

How do I care for cork products?

Cork is naturally water-resistant and easy to maintain. Simply wipe clean with a damp cloth. Avoid prolonged soaking and harsh chemicals. Cork products develop a beautiful patina over time.

How do I care for bamboo products?

Hand wash bamboo items with mild soap and warm water. Dry thoroughly after washing. Occasionally treat with food-safe mineral oil to maintain appearance and prevent cracking.

How do I care for olive wood products?

Hand wash with warm water and mild soap. Dry immediately. Apply food-safe mineral oil or beeswax regularly to preserve the wood's natural beauty and prevent drying.

Shipping & Delivery

Where do you ship?

We currently ship across Canada and are expanding to additional countries. Shipping costs and delivery times vary by location.

How long does shipping take?

Most orders are processed within 1-2 business days. Delivery typically takes 5-10 business days depending on your location. You'll receive tracking information once your order ships.

Do you offer free shipping?

Yes! We offer free shipping on orders over a certain threshold. Check our shipping policy or your cart for current offers.

Orders & Returns

Can I change or cancel my order?

Please contact us immediately if you need to modify your order. Once shipped, we cannot make changes, but we're happy to help with returns or exchanges.

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Please see our full return policy for details.

How do I track my order?

You'll receive a tracking number via email once your order ships. You can also track your order status in your account or by clicking the tracking link in your shipping confirmation email.

Sustainability

How is your packaging eco-friendly?

We use minimal, recyclable packaging materials whenever possible. We're committed to reducing waste throughout our supply chain.

Do you work with ethical suppliers?

Yes. We partner only with suppliers who share our commitment to ethical production, fair labor practices, and environmental responsibility.

Still have questions?

We're here to help! Contact us and we'll get back to you within 24 hours.